FAQ

We ship our orders with reliable delivery partners (such as DPD, UPS, DHL, GLS and similar services), depending on your location and service availability.

Currently, we ship to Germany and selected countries within the European Union. Available destinations and shipping costs are shown directly at checkout.

Germany: usually 2–6 business days
EU: usually 3–8 business days

These delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, customs procedures, strikes, or peak demand periods.

Tracking links can take a few hours to activate. If there is no update after 24 hours, please email us at info@pinoroastery.com and we’ll check it for you.

Please check with your neighbors and around the delivery location first. If you still can’t find it, contact us with your name and order number. We’ll open an investigation with the courier and support you in resolving the issue.

We’re sorry about that. Please send us a photo and a short description within 48 hours of delivery to info@pinoroastery.com, and we’ll review the case and assist you promptly.

Select your coffee or equipment, add it to your cart, and complete the checkout process. Simple and straightforward.

If your order has not yet been shipped, email us as soon as possible at info@pinoroastery.com and we’ll do our best to help. Once an order has been shipped, it can no longer be modified or cancelled.

We currently accept:

• Credit and debit cards (via Stripe)
• PayPal
• Bank transfer

Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll resend it.

The roast date is printed on each package. We roast fresh every week and aim to ship coffee that was roasted no more than two weeks before your order.

Keep it in its original packaging, tightly sealed, and store it away from light, heat, and moisture. The one-way valve on the bag helps preserve the aromas.

Over time, and with prolonged exposure to oxygen and direct light, coffee can lose intensity and aromatic complexity. However, it is very unlikely to become unsafe to consume if stored properly.

We generally recommend our espresso roasts. Filter roasts brewed in automatic machines may taste unbalanced. Ultimately, personal taste is what matters most.

Try different origins and flavor profiles — taste is personal, and experimenting is part of the journey. Brewing results also depend on your grinder, water, machine and technique. We’re always happy to help you find the best match.

Yes. On our website you’ll find guides for methods such as V60, AeroPress, French Press, Espresso and more.

Grinding fresh coffee significantly improves aroma and flavor clarity. Once you experience it, it’s hard to go back.

For hygiene and freshness reasons, opened coffee packages cannot be returned. Please refer to our Returns Policy page for full details on returns, withdrawals and conditions.

Please send us a photo within 48 hours of delivery at info@pinoroastery.com. We’ll carefully review the case and make sure you’re properly taken care of.

Enter it at checkout in the “Discount code” field and click “Apply”.

Only one discount code can be used per order.

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