Shipping at PINO
We roast our coffee fresh, in small batches – and we bring it to you with the same care. Every order is lovingly prepared and sent on its way as quickly as possible.
PINO ships coffee and selected equipment from our roastery in Bavaria to Germany and across the European Union.
1. Shipping Costs
Shipping costs are calculated automatically at checkout and depend on the delivery country and order size:
| Country | Shipping Cost | Free from |
| Germany | €5.90 | €59 |
| Austria | €8.90 | €79 |
| Italy | €9.90 | €89 |
The applicable costs are always shown transparently at checkout before you complete your order.
2. Countries We Ship To
We currently ship to:
- Germany
- Austria
- Italy
Want to order from another EU country?
No problem! Just email us at info@pinoroastery.com and we’ll find a solution.
3. Always Freshly Roasted
Freshness isn’t just a buzzword to us – it’s part of our quality promise. We roast weekly, in small batches, usually at the start of the week, and typically ship between Wednesday and Friday after payment is received.
Our promise: your coffee is never more than 4 weeks past its roast date at the time of shipping.
4. Order Processing
Once payment is received, we start preparing your order. Since we roast fresh and in small batches, processing time may vary slightly depending on order volume – but we always do our best to get your coffee to you quickly.
5. Shipping Carriers
We work with reliable carriers such as GLS, DPD, UPS, and DHL. Which carrier is used depends on your delivery location and availability.
Once your order leaves our roastery, you’ll receive a shipping confirmation with tracking information by email (where tracking is available).
6. Delivery Time
Delivery time is made up of two steps: preparing your order and the actual shipping. Since we roast fresh weekly, we typically ship between Wednesday and Friday after payment is received. From the shipping date, delivery takes:
- Within Germany: approx. 3–8 business days
- Rest of the EU: approx. 5–10 business days
Example: If you order on a Saturday, your order is usually shipped the following Wednesday, the 3–8 or 5–10 business day delivery window starts from that shipping date, not from your order date.
Please note that delays may occur on weekends, public holidays, or during periods of unusually high order volume – we appreciate your patience.
7. Undeliverable Shipments
If a shipment is returned to us due to an incorrect or incomplete delivery address, refusal of delivery, or failure to collect, we’ll contact you to sort things out. Re-shipping in this case may incur additional shipping costs, to be covered by the customer.
8. Damaged or Lost Shipments
If your order arrives damaged or, unexpectedly, doesn’t arrive at all, please contact us as soon as possible. We’ll look into it and, if needed, get in touch with the carrier to find a suitable solution.
For damaged packages, please keep the packaging and the product, and send us photos of the damage if possible.
9. Contact
Questions about your order or shipping? We’re happy to help.
PINO Roastery
Roggenweg 1
93092 Barbing
Germany
For more information and our contact form, visit our contact page.